Returns and refunds
We will replace or refund the full value, including return freight and handling charges, of any materials supplied incorrectly by us providing we are notified first, and the materials are returned within 30 days of delivery.
If your goods are not faulty and you wish to return a purchase, we will, at out discretion, issue a credit note subject to the following conditions:
- Proof of purchase is verified.
- Goods are returned in original and resaleable condition.
- Goods are returned within 30 days of delivery.
- The customer meets all costs associated with the original outward postage/freight and the return postage/freight and any customs/import duties or charges that may apply.
- The customer contacts us first (at firstname.lastname@example.org) so that return instructions can be provided.